Official Meta APIs only
Connects through the WhatsApp Business Platform, the Instagram Platform and the Messenger API — never an unofficial WhatsApp gateway, the kind that gets business numbers banned.
WhatsApp + Instagram + Messenger CRM
Every customer chat, in one inbox. The routine replies, on autopilot.
Chatzyn puts your whole team on your business WhatsApp number — plus Instagram and Messenger — in one shared inbox. No shared phone, no passed-around passwords.
Free plan · no card neededChat with us on WhatsApp
- Official Meta APIs only
- Eligible numbers keep the WhatsApp Business app
- No extra SIMs or phones for your staff
Connects throughWhatsApp Business PlatformInstagram PlatformMessenger PlatformGoogle SheetsWebhooks & REST API
One number · many agents
One number. Your whole team on it.
Sales and support answer the same WhatsApp number at the same time, each from their own Chatzyn login in the browser or on the Android app. Nobody shares a phone or a password.
- Assign conversations automatically, round-robin or by team — each to one named owner
- Set business hours per team, so chats reach whoever is working
- Invite staff with roles. They need no SIM and no WhatsApp account of their own — just a Chatzyn login
- Eligible numbers can keep using the WhatsApp Business app with coexistence
How it works
Follow one message through the system
Pick a business below and watch the same inbox handle each chat, from first message to the flow running behind it.
Example conversation with Anjali M.:
- Anjali M.: Is the 2BHK at Panampilly still available?
- Auto-reply · bot, with options: Yes! ₹28,000/month including maintenance. What would you like? Options: Send the floor plan, Book a visit, Talk to an agent.
- Anjali M. picks: Book a visit
- Handed over to Nithya · Sales
- Nithya · Sales: Happy to help! Does Saturday at 11am work?
- Anjali M.: Yes, please!
- Nithya · Sales: Booked — see you Saturday, 11am.
Behind it, the flow runs: Message received (Trigger · any channel), then Bot sends options (From your FAQ), then Picks “Book a visit” (Condition matched), then Assign · Nithya (Sales) (Handover to a human), then Agent replies & books (History stays in one thread).
Instagram DMs arrive in the same inbox and run the same flow.
The examples play one after another on their own — pick a business to stay on it.
Watch the tour
The whole thing in a minute
One shared inbox, your team on a single number, automatic replies, leads and broadcasts — every screen in the product, narrated end to end.
Read the transcript
So your customers message you everywhere. WhatsApp, Instagram, Messenger.
Chatzyn pulls all three into one inbox. That's it.
Your whole team works that same number. And every chat gets claimed by one person, so nobody answers twice.
Your staff just sign in with their own login. No second SIM card, no passing a phone around.
And the easy questions? A bot handles those, straight from your own FAQ. Day or night.
Every enquiry turns into a lead, and moves through whatever stages you set up.
Need to message a whole list? Send it once, then watch who reads and who replies.
Instagram comments land right in the same inbox. One tap, and you're replying in their DMs.
And it all runs on Meta's official APIs. So your business number stays safe.
chatzyn.com — free for 14 days.
The film’s narration, as captioned on screen.
Shared inbox and CRM
Three channels, one queue, every chat in view
WhatsApp, Instagram and Messenger land side by side. Assign, snooze and reopen — and see the whole history, lead stage and segment before you type a word.
- Shared team inbox with assignment and snooze
- Full contact history beside every thread
- Turn an enquiry into a lead and move it through your own pipeline stages
- Import contacts from CSV — numbers normalised, duplicates merged — and group them into segments
- Analytics on conversations and broadcasts, in one dashboard
Automation
Design the conversation once. Let it run every time.
Build visual flows for replies, follow-ups and lead capture — no code. A bot answers the usual questions, the flow branches on the answers you care about, and the hard conversations land with a human.
What that looks like on an ordinary day
WhenA chat asks about your pricesTrigger — the message matches a keyword or button
ThenThe price list sends itselfApproved template, sent in seconds. No typing, no delay.
WhenA chat matches your FAQTrigger — a common question is detected
ThenA bot answers instantlyGuided by your knowledge library, in your tone of voice.
WhenA lead goes quiet for a dayTrigger — no reply after 24 hours
ThenA follow-up message goes outPolitely, on schedule, every time — nothing slips through.
WhenA lead is createdTrigger — an enquiry becomes a lead
ThenA row appears in Google SheetsYour spreadsheet updates itself. No copy-paste, no missed CRM entry.
WhenA chat needs a humanTrigger — a question the bot cannot answer
ThenIt is assigned to the right teammateRound-robin or by team, during business hours — automatically.
WhenA customer sends a photoTrigger — an inbound image or document
ThenIt is saved before the link expiresInbound media is copied to storage for your conversation history.
Broadcasts
Say it once, to exactly the right people
Segment your contacts, compose with an approved WhatsApp template, and schedule the send. Track delivery, reads and replies as they come in — on the same dashboard as the conversation.
- Segments built from what you know about each contact
- Approved templates with variables filled in per person
- Delivery and reply tracking in one place
Safe on WhatsApp
Built inside Meta’s rules, not around them
Chatzyn runs only on Meta’s official platforms, and checks the 24-hour window and template approval before a message goes out.
Templates and the 24-hour window, checked for you
Create and submit WhatsApp templates, then send them with the variables filled in. The 24-hour window and template rules are checked before a message goes out.
Instagram on Instagram's terms
Conversations start with the customer — no cold DMs — and the inbox enforces the 24-hour messaging window and one private reply per comment.
Getting started
Four steps, in this order
You can set up the workspace first and connect a channel whenever Meta approval is ready on your side.
- Sign in
Enter your email and the six-digit code we send you.
- Create your workspace
Name it after your business. Invite your team whenever you are ready.
- Connect a channel
Link your WhatsApp Business number, Instagram professional account or Facebook Page through Meta, and your conversations start arriving.
- Automate and grow
Build reply flows, send your first broadcast, and watch the inbox work while your team sleeps.
Integrations
Connect the tools you already run
Your store, your spreadsheet and your own software, kept in step with the conversations in Chatzyn.
Google Sheets
Sign in once in settings, then let any flow step write rows or read lookups.
Shopify and WooCommerce
Connect your store and sync its orders — customer details, line items and statuses — into the workspace beside your conversations.
Webhooks
Receive signed events for messages and conversations in the tools you run yourself.
REST API
Issue API keys from settings and automate Chatzyn from your own scripts.
Questions
Frequently asked questions
What is Chatzyn?
Chatzyn is a customer-messaging CRM for WhatsApp, Instagram and Facebook Messenger. It combines a shared team inbox with contacts, leads, pipelines, visual automation and WhatsApp broadcasts.
What does it cost?
There is a free plan, and starting on it needs no card. The plans and what each one includes are on the pricing page. WhatsApp message charges are separate: Meta bills them per message, at Meta's own rates.
Which WhatsApp numbers can I connect?
Connect an eligible WhatsApp Business number through Meta's official WhatsApp Business Platform. Where Meta makes coexistence available, you can keep using the WhatsApp Business app on the same number. A personal WhatsApp account cannot be connected directly.
What do I need from Meta to connect?
For WhatsApp, sign in with the Facebook account that runs your business; it needs a Meta business portfolio, which is free to create. Keep the phone with the number nearby, because Meta checks it with a code or a QR scan. A number in the WhatsApp Business app can stay there with coexistence; a new number must be able to receive an SMS or a call and must not be on any WhatsApp app; a number on personal WhatsApp has to move to the WhatsApp Business app first. For Instagram you need a professional (Business or Creator) account with access to messages turned on, and for Messenger, admin access to the Facebook Page.
Does it use the official WhatsApp API?
Yes. Chatzyn connects through Meta's official WhatsApp Cloud API, Instagram Platform and Messenger APIs, never an unofficial WhatsApp gateway — the kind that gets business numbers banned. Your connected accounts and messages remain subject to Meta's eligibility requirements and messaging policies.
Can my whole team answer conversations together?
Yes. Invite staff with roles, assign conversations to people, and set business hours per team. Automatic assignment and round-robin routing help distribute conversations across your team, with a named assignee for each assigned conversation.
Do my staff need their own SIM or WhatsApp number?
No. Each teammate signs in to Chatzyn with their own email in the browser or the Android app and replies from the business's connected number. Staff do not need a separate SIM, handset or personal WhatsApp account to use the shared inbox.
Does the shared inbox support Instagram and Messenger?
Yes. Connect an Instagram professional account for DMs and comment moderation, or a Facebook Page for Messenger conversations. These channels appear alongside WhatsApp in the shared inbox. Reply windows and permissions depend on the channel and Meta's rules.
What happens to photos and documents customers send?
Inbound media is copied to storage so your team can view it in the conversation history after the original provider link expires. This depends on successful retrieval of the media; deleted media is no longer available in the conversation.
Can I automate replies without writing code?
Yes. Build visual flows to answer common questions from your knowledge library, branch on answers, wait, follow up, or hand conversations to a teammate. Google Sheets steps can write rows or look up data. Automated messages still follow the connected channel's messaging rules.
Can I connect Google Sheets or my own software?
Yes. Connect Google Sheets in settings for flow steps that write rows or look up data. Use API keys to call the REST API from your own software, and signed webhooks to receive events for messages and conversations.
Put your whole team on one inbox
Pick a plan on the pricing page, then connect WhatsApp when your Meta approval is ready.
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