WhatsApp, Instagram and CRM integrations
Chatzyn connects WhatsApp, Instagram and Facebook Messenger to a shared inbox, with Google Sheets, Shopify, WooCommerce, webhooks and a REST API.
Feature availability and usage limits depend on your workspace plan. Compare plans.
Messaging platforms
Connect the official WhatsApp Business Platform (Cloud API) to your team inbox. Eligible numbers can use Coexistence to keep the WhatsApp Business app on the same number.
Connect an Instagram professional account for DMs, comments and moderation through Meta's official APIs. Reply windows and private-reply limits are enforced in the inbox.
Facebook Messenger
Connect a Facebook Page to manage Messenger conversations alongside WhatsApp and Instagram in the shared inbox.
Data and tools
Google Sheets
Connect your Google account in workspace settings, then use automation steps to write rows or look up existing records in a spreadsheet.
Webhooks
Send signed message and conversation events to your own endpoints, or call an external endpoint from an automation flow.
REST API
On plans with API access, create a workspace API key to work with contacts, conversations, messages and templates from your own software.
Online stores
WooCommerce
Connect your store with its REST API credentials to import orders, customer details, line items and statuses into the order board.
Shopify
Connect your shop with a Shopify Admin API access token that can read orders, then sync orders into the same workspace as your customer conversations.
AI providers and models
Groq
Runs supported Llama models for bots that answer using your business's knowledge library.
OpenRouter
Provides additional model choices and provider failover when an alternative provider is configured for the selected model.
Model choices
The bot settings offer Llama 3.3 70B, Llama 3.1 8B and Mistral Small 3. Availability depends on the configured AI providers.
Integration questions
Which messaging channels does Chatzyn support?
Chatzyn supports the WhatsApp Business Platform, Instagram professional accounts and Facebook Page Messenger through Meta's official APIs. Your team manages connected channels in one shared inbox.
Can I send leads or order details to Google Sheets?
Yes. Connect your Google account under Settings → Integrations, then add a Google Sheets step to a flow to write a row or look up an existing record.
Can I connect my Shopify or WooCommerce store?
Yes. Connect your store under Settings → Integrations with credentials that can read orders, then sync orders into the workspace order board. Customer details, line items and order statuses are imported from the store.
How do I connect software without a built-in integration?
Use a workspace API key for the REST API on plans with API access, subscribe an endpoint to signed webhook events, or add a Call a webhook step to an automation flow. These options require your own software or an endpoint to receive the data.
Connecting starts with the inbox
Sign in with your email, create a workspace for your business, and connect a channel whenever you are ready.