Flow bot or AI bot: which one you need
You can combine them: a flow can include an AI reply step, so a menu handles the common choices and the AI handles everything else.
| Flow bot | AI bot | |
|---|---|---|
| Best for | Menus, lead forms, collecting details step by step | Open questions about products, prices, timings and policies |
| How it answers | Exactly the messages you wrote | From your uploaded text, FAQs or web pages |
| Setup | Drag steps on a canvas | Upload material and write the bot's instructions |
| When it is unsure | Follows the path you drew | Hands over to a person |
The no-code flow builder
Build automations by dragging steps. Keep a draft while the live version runs, publish when ready and roll back if needed. Ready-made flows cover common jobs so you do not start from an empty canvas.
- Start a flow from a keyword, any incoming message, a tracked link or QR code, a click-to-WhatsApp ad, a manual start or a schedule. Instagram comments, DM keywords, story replies and story mentions can start flows too.
- Keyword matching works in any language, including Hindi, Malayalam and mixed script, with options for exact message, whole word, starts with or contains.
- Ask questions with tappable buttons, collect multi-field forms and request photos. Answers can be saved to contact fields with an update step.
- Conditions, waits and A/B splits.
- Assign an agent or team, add or remove tags, update contact fields, set a lead stage, hand over to a person or resolve the chat.
- Send text, templates, images, files and link buttons.
- Call your own webhook, add a row to Google Sheets, look someone up in a sheet, or send a conversion event back to Meta.
An AI chatbot that answers from your own material
Upload text, FAQs or a web page. The bot answers from that library rather than from general knowledge, so it talks about your products and your policies, and hands over to a person when it cannot answer.
Each bot has its own instructions, tone and the channels it is allowed to answer on. A customer's voice note is transcribed and answered, and a bot can reply with a voice note of its own.
AI usage is metered in credits you can see, and one workspace switch stops all AI spending at once.
The bot settings offer Groq Compound (the default), Qwen 3.8 27B, Llama 3.1 8B and Mistral Small 3. Availability depends on the configured AI providers.
WhatsApp rules every chatbot must follow
- A free-form reply, from a bot or a person, can only be sent within 24 hours of the customer's last message. After that only an approved template can open the chat again.
- Templates are the only way to message a customer first, and they need Meta's approval.
- A customer who replies STOP is opted out of marketing on every sending path.
- Chatzyn uses Meta's official API only. Unofficial bot tools that automate WhatsApp Web get numbers banned.
Handing over to your team
A bot that cannot let go of a customer loses sales. Any flow can hand the chat to an agent or a team, and the AI bot hands over when it has no answer. The conversation lands in the shared inbox with its full history, so the agent does not have to ask the customer to repeat themselves.
Questions people ask
Can I build a WhatsApp chatbot without coding?
Yes. Chatzyn's flow builder is a drag-and-drop canvas, and the AI bot is set up by uploading your material and writing instructions in plain words.
Can the WhatsApp chatbot answer in Hindi or Malayalam?
Flow keywords match any language, including Hindi, Malayalam, emoji and mixed script, and you write the bot's messages in whatever language you like. How well the AI bot answers in a given language depends on the model you pick.
Does the AI chatbot make things up?
It is set to answer from your uploaded library rather than from general knowledge, and to hand over to a person when it cannot answer. Keep your material up to date and test it with real customer questions before going live.
Can the chatbot send messages to customers who have not messaged us?
Only with an approved WhatsApp template. Free-form bot replies work within 24 hours of the customer's last message, which is Meta's rule for every provider.
Can one chatbot work on WhatsApp and Instagram?
Yes. Each AI bot has a list of channels it may answer on, and flows can be started by WhatsApp messages or Instagram comments, DMs and story replies.
What does a WhatsApp chatbot cost?
There is your Chatzyn plan, AI credits for AI replies, and Meta's per-message charges. See Pricing for plans and the WhatsApp API pricing page for Meta's rates.